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How do I move my email?

If you want to move to us, you probably want to migrate your email. You can do this yourself by following these steps or using our relocation service.


  • It's important that you have not moved the domain name to us. You must still have access to the email from your old carrier.
  • Make sure you have created the desired email address with us. If you have not already done so, read the article about creating an email address.
  • To move the email you need an email program. Think of Apple Mail, Thunderbird, or Outlook. We use Thunderbird in this guide because it is available for many operating systems.
  • The only way you can add the same mailx twice is by using the different mail servers. E.g. you can't use twice with the same emailaddress.

Move Email

Step 1. Add the email account with your old carrier to the email program. Choose to retrieve the email for IMAP.

Step 2. In the same email program, add your new email account. Choose again to retrieve the email for IMAP.

Step 3. You can now transfer all emails in the old email account to the new email account. When using Thunderbird, do this by selecting the email in the old email account, right-clicking, and choosing 'Copy to'. Then choose the new email account.

Step 4. If you need to copy a lot of mail, it may take a while. When the email is copied, you'll find all emails from your old email account in the new email account.

If your email is not moving, please contact our helpdesk. We are happy to assist you!


This knowledgebase article was last updated on: 13 April 2018

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