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How do I manage my DNS records?

You may have a domain name that you want to associate with an external service, such as Weebly of Squarespace. You can do this by customizing the DNS records of the domain name. DNS records determine, among other things, which IP address the domain name refers to and which server is delivered by the e-mail.


Incorrect DNS records can make your website unavailable. If you done something wrong, you can choose up to four restore points to reset working DNS records. We do not support the change of DNS records.

After you edit the DNS records, it takes 60 to 90 minutes to take effect before the changes are effective.

Manage DNS records

To get started, log in to the customer panel and click on 'Domain names & Webhosting' in the left menu. You will get an overview of all domain names and hosting packages in your account. Then click on the pencil at the appropriate domain name. You will now see, among other things, 'Domain management' including all DNS records of the domain name. Each DNS record consists of the following fields:

  • Name. The part of the domain name for which the DNS record applies, for example, 'www.domain.extension'.
  • Type. The type of DNS record. It can be 'A', 'AAAA', 'TXT', 'MX', 'CNAME' or 'SRV'.
  • Content. These are the contents of the record, such as an IP address.
  • Priority. This usually only applies to the MX record. The priority indicates which MX record should be used first.
  • TTL. This means 'Time To Live' and represents the number of seconds that the record remains valid before it is refreshed.


At the bottom of the DNS records you will find an empty line with a plus sign. If you want to add a single DNS record, enter the fields in the blank line. If you want to add multiple DNS records, click the plus sign to add new rules. If you have added too many rules, click on the cross to delete the rule. Click 'Save' to save the change.


You delete DNS records by clicking the cross. After you click 'Save', the changes will be finalized.


If you made an error while editing the DNS records, click 'Reset' to restore the previous DNS records. It may happen that you only notice that you made a mistake after saving the changes. That's not a problem. You have up to four recovery points per domain name. Select the restore point with the working DNS records and click 'Save'.


This knowledgebase article was last updated on: 17 May 2018

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