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Questions? We're happy to help

How do I contact the LiveChat?

At the bottom right of the screen you'll see a white round button with a textballoon to open our LiveChat.

These are the opening hours of our LiveChat (CET):

Monday: 09:00 - 21:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 17:00
Saturday: 10:30 - 17:00
Sunday: 10:30 - 17:00

 

In the unlikely event that you do not see a chat button during our opening hours, please check our status page: status.neostrada.nl

 

This knowledgebase article was last updated on: 8 Januari 2019

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Status

Visit our status page for an overview of recent malfunctions and maintenance.

Opening hours

Monday — Thursday 9:00 — 21:00
Friday 9:00 — 17:00
Saturday — Sunday 10:30 — 17:00