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How can I change the domain holder information for my domain?

If you want to change the whois information, you can change this information through our dashboard. To change this information you have to create a new domain holder to which you can the whois information to. In this article we’ll explain how to create a new domain holder and how to set the domain information to this new holder. We will also give some solutions to frequently asked questions about this subject.


Step 1. Create a domain holder

To create a new domain holder, follow the next steps:

  • Go to Domain holders.

 Click Domain holders

  • Click New holder.

 Click New holder

  • Fill in the information for the new domain holder.

 Information for your new holder

  • Click Save.

  • Hurray! Your domain holder is created!


Step 2. Change domain holder information of your domain

To change the domain holder information of your domain, follow the next steps:

  • Click Services

  • Click the pencil-icon next to your domain name.

  • Click Edit holder.

  • Select your (newly) created Domain holder.

  • Click Save.

  • Do this for all the whois roles for your domain name; Registrant, Administrative and Technical.

  • Hurray! The information in whois will be changed now


Frequently asked questions

How can I make my whois information anonymous?

As of 2018, this is no longer necessary. With the introduction of the GDPR, anonymous holders have become redundant. Domain registries hide this information by default these days.

We actually advise to stop using our anonymous registrant or stop creating your own because many domain registrars nowadays require to work with valid data in connection with takedown requests and such.

For .be, .nl and .eu domains, among others, the use of an anonymous holder is even prohibited and your domain can be blocked by the domain extension publisher if the data is incorrect and this is not adjusted in time (they will contact you first for this).

Why do I get a 500 error when trying to change my domain holder information?

This is mostly caused when the domain itself is not registered at Neostrada but somewhere else. The dashboard option can’t make this change then en will give you a 500 error back. However, if the domain is registered at Neostrada and you still get this error, please contact us.


This knowledgebase article was last updated on: 26 September 2023

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