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Right of withdrawal

We are very sorry that you want to use the right of withdrawal. Precisely because we always try to provide the best possible service and inform you where necessary. Are you sure we can not help you with anything? Our helpdesk is happy to help you!

Rules right of withdrawal

The right of withdrawal allows individuals to cancel a service over the internet within 14 working days. These 14 days commence at the time the agreement is concluded. The right of withdrawal shall expire if the customer uses or has used the service.

The right of withdrawal is not valid in the following cases: if there are any custom products. This includes, among other things, the registration of domain names. Neostrada does not offer refunds for domain registrations; business customers are always excluded from the right of withdrawal.

If you wish to withdraw this service, you need to send an email to [email protected]. A cancellation is not sufficient.

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